• Place extensive collection calls and follow up with e-mails in order to resolve customer account disputes in a timely manner.
• Producing an extensive account breakdown to give the ASC a better understanding on what invoices was claimed, how everything got credited, and payments sent/posted to their account and thus being able to show what invoices remain open.
• Working with ASC to resolve passed due while communicating with other departments (Warranty or Parts Department) to resolve issue.  (Depending on the issue) before further actions must be taken.

Collection Effort

• Organize and document collection notes and A/R account activity in system.
• Assisting Upper Management in clearing out “High Priority” accounts.
• Working with accounts that have become either unruly or impossible to communicate with

Receiving phone calls/Email from both Service Centers and Non Service Centers.

• Answering questions in regards to account being blocked and parts hold.
• Assisting in trying to get parts released to continue doing Service Calls.
• Providing Check information to reassure that payments were sent out or those payments have been received.
• Aiding in preventing any further holds/blocks that might come to affect their account

• Degree in related field
• 1-2 years experience

Job Req ID: 1476